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ESIS, Inc. (ESIS) ESIS was selected by BP to process claims and is currently working at BP's direction to administer claims associated with the Deepwater Horizon incident. ESIS is processing claims according to BP's guidelines as overseen by the U.S. Coast Guard in compliance with the Oil Pollution Act of 1990. ESIS, Inc. (ESIS), a risk management services company and is part of ACE USA, the U.S.-based retail operating division of the ACE Group, headed by ACE Limited (NYSE: ACE).

To date, ESIS has more than 500 claims professionals in 31 field offices in Alabama, Florida, Louisiana, and Mississippi. ESIS uses licensed claims professionals where required.

Founded in 1953 and based in Philadelphia, ESIS offers a range of claims and risk management related services. One of their specialties is catastrophe services, where they have administered claims at more than 170 catastrophes, ranging from other petrochemical incidents such as pipeline leaks and breaks to product recalls.

Specific questions on claims data and guidelines should be addressed to the BP Claims Press Office at either 281 366-6965 or 281 366-0265.

To file a claim, call the Deepwater Horizon response hotline at 1 800 440-0858.

Thirty one dedicated field offices have been established throughout the Gulf region, and more than 500 dedicated processors are on-site in Louisiana, Alabama, Mississippi, and Florida.

Types of claims being administered include property damage, loss of income, business interruption, and/or bodily injury. Filing a claim is free and can be done in three ways:

1. Call 1 800 440-0858. 120 telephone operators are answering calls.
2. File a claim online at
3. Mail a claim to ESIS, PO Box 17160, Wilmington, DE 19850.

A claim number is assigned, and an adjuster will contact the claimant to verify claim information and explain what documentation is needed to process the claim. The claimant can then fax or bring the documentation to meet with an adjuster at a field office location convenient to him/her. Generally, documentation needed will include:

o Individual loss of income or business interruption claim documentation, such as tax records, trip tickets, wage loss statements, deposit slips, boat registrations, or copies of a current fishing license. Commercial economic loss claims may require additional business specific records.
o Loss of rental claims can include prior occupancy rates, cancellations, tax records, and bookkeeping records.
o Property damage claims can require photographs and replacement or cleaning receipts. Larger property damage claims may require on-site inspection by a claims processor.
o Bodily injury claims will be evaluated on a case-by-case basis. Claimants will need to provide medical records, medical bills, or pharmacy records to support the claim.

Upon verification of claim documentation, the adjuster will explain how and when claim payments will be made. For more information, please visit